RadarBusters strives to make your purchasing and ownership experience a positive one. The majority of the calls we receive for returns are due to mis-configuration. Radar detectors may need to be reconfigured from their default settings with their menu options for your specific driving situations and areas of travel.
We have found that most issues can be resolved with a call to our technical support department.
Before you return your product please contact us at 888-227-8927. Most issues can be resolved with a simple call to our technical support regarding false alerts, and programing issues for example.
If you do wish to return your product it must be within 30 days of the date of receipt and you need to contact us at 888-227-8927 and obtain a RMA form (Returned Merchandise Authorization) number. All return shipping costs are at the customer's expense.
Defective items will be exchanged with a replacement item and shipping of the replacement item will be at our expense. We will send out the replacement item when we receive your original item back and verify its condition.
A completed RMA form must be with the return and approved by technical support. Any returns without going through our RMA process will be rejected and/or discarded by our shipping department and no refund shall be issued.
Products being returned must be postmarked within 30 calendar days of receipt of product.
Products must be returned with all original and undamaged packaging, instructions, box/sleeve (the serial number on the sleeve must match the serial number of the item returned), accessories, and the item must be in resalable condition.
Non-returnable or refundable products
Due to the nature of the following products, the following items are non-returnable*:
*Exceptions: The buyer receives damaged or defective item
- Installed Radar Detectors/Jammers - Once you remove it from the box it becomes a non-returnable item.
- Plate Covers (IR/Super Protectors/Laser Shields) Once you remove it from the clear packaging and it becomes a non-returnable item
- VEiL Stealth Coating - Once you removed from the box and open it becomes a non-returnable item
Items returned not conforming to the above stated conditions will be subject to a restocking fee of 15%. If the item is returned in a less than new condition, restocking fees can be higher than 15%, depending upon the actual condition of the product.